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Problem Solving and Decision
Making Workshop
OBJECTIVE
Have you ever been in the position of tackling a problem only to stop and
ask, “Didn’t we solve this problem last year? What are we doing
working on the same problem again?”. Perhaps your solution was only a
quick fix, a temporary Band-Aid that doesn’t solve the problem
permanently. If this happened to you, it is useful to follow a systematic
approach to problem-solving. This course presents a time-tested approach
to problem solving. The Six-Step Problem-Solving Model follows a logical
path, starting with identifying a problem clearly and leading to a plan of
action to solve it.
In today continuous improvement environment, individual and small groups
form problem-solving teams. Whether you are in a QCC, TPM, JIT or Kaizen
improvement team OR whether it is an equipment improvement or a process
improvement program, this course is for you.
Like any set of tools or techniques, practice is the key to achieving the
best results. By practicing the techniques that is being taught, you too
can become successful at solving problems once and for all. This course is
laced with examples and workshops to enhanced the theories being taught.
COURSE CONTENT
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1. Introduction |
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4. Decision Making |
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A systematic problem solving mode |
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Establish objectives |
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Problem solving process |
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Select the best solution |
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Six-step problem solving model |
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Develop & assign weights |
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Apply the criteria |
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2. Identifying Problems |
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Determine the best solution |
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Making problems visible |
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Accumulate necessary failures information |
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5. Implement & Evaluate Solution |
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Define and Prioritize failures/problems |
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Evaluate results |
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Developing a problem statement |
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Potential problems analysis |
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Tool to define problem statement |
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Preventing problems recurrence |
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Test of a good problem statement |
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The continuous improvement process |
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Common problem solving pitfalls |
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3. Developing Solution |
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Problem solving tools |
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6. Problem Solving Workshop |
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Analyzing and identifying potential causes |
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Experience interrelated dynamics of
problem solving |
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Determine the most likely cause |
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Have a deeper appreciation of problem solving techniques |
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Identify the true root cause |
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Learn by doing |
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Root Cause Failure Analysis |
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A fun and interesting way to build teamwork |
WHO SHOULD ATTEND
Manager and Engineers, Supervisors from the
manufacturing or maintenance operations who are involved with continuous
improvement and problem solving activities should attend.
TO REGISTER
Complete
the registration form and return it with your cheque or banker’s draft in
favour of “Camp Systems Sdn Bhd” and crossed “A/C Payee Only”.
The course fee, which is inclusive of materials, lunch and 2 tea breaks
is RM 980.00 per participant. For HRDF, please apply under SBL scheme.
Please download the registration form and fax to 03-78611111 or
call 03-78736188.
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